Showing posts with label bureaucracy. Show all posts
Showing posts with label bureaucracy. Show all posts

Burrocrazy

14 May 2005

In Belem, Para, Brasil, there lived a woman who took care of a lovely apartment rented by an American company for its employees when they were in town. She was wholly unremarkable – now almost 30 years later I cannot conjure up any physical impression of her at all. But she made the world's best pudin de leche (flan, for those of you with a more Hispanic than Portuguese background). It was simply awe-inspiring.

That coveted position of world flan gold medalist, held now in Brasil for 26 years, has now been stripped from the Brasilians. It now belongs to a grandmother in Antigua, Guatemala.

For our last dinner together Wednesday night, Kathe and I went again to Casa Santo Domingo. The food, service and ambience were, as always, unparalleled. It is still just an amazing place. We ate our fill, then ordered coffee and dessert. I ordered a chocolate messiness that was delicious, but my lovely wife outdid me. She ordered flan de la abuelita – grandmother's flan. Ordinarily, I order flan whenever I can, just to introduce another contender. I am not sure why I had not ordered it there before; I will never miss another opportunity to do so. This bit of silky self-indulgence transcended natural laws. I have no idea whose grandmother she is (the waiter claimed it was his grandmother, but I am not so sure), but she needs to be canonized. The dessert was simply decadent.

Kathe got off Thursday afternoon after a torturous drive into the capital city.

Driving in Guatemala City is never fun, and I haven't done it enough to know the city. There are always problems, and this was my first semi-solo flight – the passengers knew about as much as I did about the city. The roads simply look different coming from the backseat of a cab than they do from the driver's seat. In my defense, I only took one wrong turn, but one wrong turn in Guatemala City is disastrous. All roads funnel into the two worst possible crime zones imaginable. Guatemala City is known for violent crime, and every wrong turn transports you back to gangster Chicago.

Fortunately, the other passenger was another project member, Cristina, who was going to stay with a friend. Her experience was also from the back of a cab, so she knew only a little more than I did. But after about thirty seconds of travel in the wrong direction, she asked, "Um, er, Crorey…. Do you know where you are?", hoping to prevent me from entering the Zone of Death.

I happily admitted that I had not a clue, and so we stopped for some good hand gesture magic from the locals, asking the simple question, "How do you get to the airport?" The trick to interpreting the answer is to watch the hands. The words that you receive are not true – your informant will tell you to take four lefts in quick succession. Or, more likely, will tell you that it is a straight shot to where you are going. But his hands won't lie – they tell a different story altogether. It is simply a matter of translating.

North Americans will change hands when giving directions. "Go two blocks (points down the road), turn right (signals with one arm) then left at the end of the block (signals with the other)." Guatemalans use only one hand to signal both directions, using a lovely disjointed hand signs and vertical motions to indicate a cutback or a fork in the road. Hand gestures indicate relative direction and distance. So, for example, you watch his hands for first turn direction, then extrapolate direction of second turn by distance from first hand gesture, distance measured by how far the hand travels in arc from in front of face to behind the head. If the forearm rests on top of the head (finger pointed directly behind him) at the end of his explanation, it is a long way to where you are going.

Three sets of hand gestures (from three informants) later, we got back on the road we wanted to be on, but facing the wrong way. No problem – I'll just look for a convenient place to do a U-turn. No. Every U-turn locus was barricaded more completely than a murder scene. There was nowhere to turn. Either walls or trees or concrete barriers stood in our way as we continued going away from the airport. There were no traffic lights and no cross-overs and no patches of grass to cross. We watched with envy as a motorcycle snaked between two concrete-filled barrels. What they have accomplished along this strip is what New Orleans attempted on Tulane Avenue, but failed to do – to create a street with no way out. Fifteen minutes later, we finally hopped a curb to make an illegal turn over uneven ground without even first looking for the police, and headed back the way we came.

Cristina gave me a left-handed compliment as we were driving around: "Wow, Crorey, you certainly have, er, picked up the local driving techniques." At the time, I was flattered, thinking that she was complementing me on my driving skills and reaction techniques in the face of pretty treacherous and hostile terrain. Looking in the back seat later, where her fingers had dug grooves into the vinyl, I am not so sure it was intended as a compliment.

We finally arrived at the airport, Cristina found a cab, and Kathe and I went to spend our last few minutes together in the lovely Guatemalan City airport concourse.

Anyway, Kathe arrived back in New Orleans (despite the cornflower-blue terrorist threat level that delayed her in Houston) to a wonderful welcoming committee of Don and Edna. And I am now trying to distract myself from missing her by re-writing my NSF proposal.

Yep. I got turned down, but managed to finagle a concession to resubmit, allowing me to address the issues brought up by my reviewers. Only one of the three was strongly negative, but I can use the insight from what all three suggested to make it a better proposal. It has made me rethink a lot of things in my proposal (as well as a lot of things in my career path), and I think the eventual outcome will be positive.

Not that I am not disappointed, mind you. It was a tough body-blow to the ego. And I had counted those eggs very carefully, and I had very specific plans for all twelve thousand chickens. But it will all be fine; it will just require some creative accounting to make it work. And a lot of hard-core writing before we head to the field by the end of next week. Provided our permits come through.

So yesterday Matt and I went in to the capital for three reasons: to meet with IDAEH (Guatemalan government agency in charge of archaeology) officials to try to expedite the permit process, to meet with the project co-director, and to open a Guatemalan bank account for me (for which the co-director had to sign). So after a day in the capital on Thursday, I went back Friday, just to see if I liked it any better this time.

The meeting with IDAEH was a bureaucratic mess. Another project had come in a few months ago, asked for permits to work, and thrown around weight until the permits were signed, two days later. The people who had been stomped on in the process were justifiably upset, and proceeded to "circulate" a letter to all foreign project directors, stating that all requests for permits have to be submitted two months in advance of the project start date, to allow time for the bureaucratic process to take place.

The "circulation" of this letter extended to the outbox of the copy machine, which meant that we walked in requesting permits a week after the offending projects (a month ago) with no knowledge of the letter, asking for permission to start six weeks after the submission of the paperwork.

The woman we met yesterday looked all three of us straight in the eye and told us that there were NO projects getting their permits in less than two months, and that the rule actually requires submission of these requests six months in advance. Our project would be delayed another half month beyond the two-month time frame; she's sorry, but that is the rule. As Matt turned a few shades of purple, but held his tongue, Jeanette, the co-director, leaned forward and asked quietly "And The Lookout site?"

The bureaucrat responded, "They submitted their paperwork on February 10."

Baloney. That project requested permits after ours, and received them two weeks later, through some nifty political maneuverings and well-placed outbursts of wrath. They did not submit on the tenth, regardless of what the paperwork now says. The truth is, we are a small project with very little political pull, and so we are able to be bullied, where larger projects have ways around the mess we are in. Our papers were filed earlier this year than the MSJ project has ever filed, and we will be arriving in the field later than the project ever has. If nothing else, this project has helped me understand how wonderful that aspect of the Costayuc project was.

So, following one example of bureaucratic doublespeak and governmendacity, we went to open a couple of Guatemalan bank accounts for Cristina and me, with Jeanette co-signing both. The first was an ordeal – the service manager that we got when opening Cristina's account was sullen and grumpy, and was looking for someone to share her mood with. She succeeded. Jeanette produced a copy of the bank statement on her account – the one she had with that bank - and the manager looked at it and told her that there was no house number on the address, and that she could not look it up – for security's sake. What Jeanette needed to do was bring in an official piece of correspondence from the bank with her full address on it, or she would not be able to do anything.

Protestations that this was official correspondence, or that she could look up any of the three accounts Jeanette keeps at this bank, were all brushed aside. She needed the house number to look up the account. Poppycock, of course, only intended to delay and frustrate. She succeeded, and then proceeded to make the rest of the process as difficult as possible. She succeeded at that, too.

By the time Cristina had gotten her account set up, we just wanted to be out of there. Matt, meanwhile, was writing a bureaucrap letter that had to be submitted before Monday's meeting of the IDAEH heads, and we met up with him for a few minutes before Jeanette and I went to open my account.

It was easier than Cristina's, since we were at a different bank with a friendly service manager that smiled sweetly when she told us that she couldn't accept the photocopy of Jeanette's electrical bill as proof of residence, that she needed an original.
In other words, more of the same.

Jeanette finally proposed that she could bring the original the next day, if we could fill out the rest of the paperwork immediately, so that we didn't all have to come in again to repeat the process. The rest of the process was pretty straightforward, and I deposited my Q500 in her hands, and got a receipt in return. So I am now an official member of the banking community of Guatemala. Now I just need to do something to fill up the account with NSF funds, to keep the checks from being returned NSF.

After dropping Jeanette off at a bus stop, we followed her directions to the wrong side of town, spent another hours stuck there in traffic before extricating ourselves with the help of another set of very elegant hand gestures, and dropped Cristina off at another project's house where she is staying. We then fought our way through Guatemala City rush-hour traffic (Guatemala City has 3 million residents, and they were all in front of us) the rest of the way home. Twelve hours from doorstep to doorstep.

Sleep last night felt really nice.

Cannon to the right of them: Guatemalan Fireworks


28 May 2005

¡BUM!
Cannon to the right of them
Cannon to the left of them
Cannon in front of them
Volleyed and thundered
Stormed at with shot and shell

Yesterday, I walked out the door, and got shot.

Well, it wasn't so much that I got shot as I got shot at.  I hit the deck, and then looked around.   You'd think I would have gotten used to the fireworks by now.  After all, the explosions are a daily occurrence.   But I never have gotten used to them, and I am not sure that I ever will.  When I awaken every morning to gunfire, it is not terribly difficult to imagine a war-torn Guatemala.   Explosions all around me.  They shake the walls, the pictures, the glasses, the coffee mugs.  Everything rattles, and not because of earthquakes.   Now, three months after arriving, I am still asking the same silly question I asked during the first week: "What are they celebrating?" 

And still the answer is the same.  "Who knows?"

It is somebody's birthday.  It is the neighborhood's saint's day.   It is Thursday.  Mother's Day, Arbor Day, Violence Free Day, My Kid is Still Drug Free at Age Three Day.  All celebrated with as many fireworks as you can find.     I think I am going to set off some bombs outside my neighbor's house on Monday when we leave.  Just a little something to say "Thank you".  And because today is my wife's birthday.

Yep, we're off.  At long last, we are actually headed to the field.   Monday morning comes, and Matt and I will take a loaded-down Chevy Blazer, complete with shovels and rakes and implements of destruction (but without the half-a-ton of garbage, for all you Alice's Restaurant fans) and head off toward the Petén.   Only two things would keep us from reaching the objective: getting lost in the capital, and mechanical problems.

We'll just keep our fingers crossed on both counts.

Matt worked this past week to liberate his car from bureaugatory, with limited success (is it any surprise that C.S. Lewis characterized hell in The Screwtape Letters as a bureaucracy?).  He got the car, got it up and running, and drove it back to the apartment.  He met with the tramitador to find out what he had to do to redeem the car, since it had been in the country too long (sound familiar, Mr. Morgan?).  He wants to register the car, so he can sell it, but first he has to make it legal by leaving the country.   The tramitador made all the right noises, and came back with nothing.  He had made no progress whatsoever in accomplishing the basic mission: to get Matt's car back on the road.   So Matt got most of his money back (minus a generous gift to the man who did nothing for him) and contacted another. 

This guy, by contrast, knew what he was doing.  He imports cars for a living, and knows all the legal, semi-legal, and seriously shady ways of getting done what needs to be done to register a car.   And he worked on Matt's thing from the moment he got the case. 

Turns out that all of the background the previous tramitador had done was only of use for people who were trying to import a car illegally.   In that case, the money (figures ranged between 1500 and 6000 dollars for a vehicle worth $3000) had to be paid to turn it from a shady transaction to a "legal" transaction.   In Matt's case, everything was already legal, and the car actually belonged to him (the tramitador noted with surprise).  So he simply needed to submit paperwork, wait 4 weeks, and the car would be registered.   The cost?  Less than $100. 

Unfortunately, Matt was not using this guy when he started the process five weeks ago.  As a result, he has to make other arrangements.  At first, the guy was going to ride to the Mexican border to renovar the papers on Sunday, carrying an official permit to transfer the unlicensed car.   Now it looks like the permit will not be signed until Wednesday. 

But we are still planning on leaving on Monday; Matt will simply ride with me, leaving his car behind, fly back in a week or so to sign the final excavation permit, drive the car to the border, and head down to the site to continue working.  

Ahh, bureaucraziness…

I went Tuesday with Ingrid to renovar my car papers at the border, and it was a pretty uneventful trip.   Other than one wrong turn, there was absolutely nothing that went wrong.  That wrong turn costs us about three hours of driving time, but the scenery was pretty and I was in no rush.   We even stopped in Barbarena and got a few more pieces of greenstone.  They are pretty small, but all are hard enough and should work for what I need.   Also took some interesting pictures on the way there and back (to be posted at www.dixielumber.net later this week).   One of a warning of roadwork ahead – instead of cones, they cut down a branch and stuck it, along with a red cloth, in a pile of dirt.  It looked like they planted a tree in the middle of the street (I refer to it as the Guatemalan Reforestation Project).   Another stop was to photograph a sculpture on the side of the road – apparently it had been a fountain at one point.  Odd looking – some kind of a cross between a stylized zombie and a headless dog.

The coolest things, as always, were the roadside stands.  They sell everything at these stands, from furniture (wicker chair, anyone?  how about an armoire?), to oranges, to wire shelving.   Sometimes the stands are formal, with posts and walls delimiting sales space; sometimes not.  But it is always interesting.

On the way to the border, we passed a stand where women were selling some vegetable that looked vaguely like a cross between a green banana and an ear of corn.   It bulged like corn, then tapered off.  They were sold in bunches. 

On the way back, I pulled off the road and asked how much they were.

"Fifteen quetzals, sir, but if you want two bunches, I can give them to you for twenty-five."

"One will be enough, I think.  One question, if you don't mind."

"Yes, sir?"

"What are they?"

She thought that was the funniest thing ever - buying something without knowing what it was.  She explained that it was pacaya, a vegetable that you grilled and served with lime, salt and chile (like nothing else in Latin America ever gets served that way) or made with eggs, or made into a salad.   Any of the three would be OK.  When I got home, I commissioned a lunch from Doña Anamaria consisting of eggs with pacaya.  

The fritters were wonderful.  Pacaya is the male flower of the pacaya palm tree, and it gets trotted out for Semana Santa (the fronds are used on Palm Sunday) and for All Saint's Day, and eaten in quantity then.   I remember seeing the pods during Holy Week and wondering what they were, but made no immediate connection when I saw them at the roadside stand.  The consistency of the pacaya is similar to the miniature corn garnishes that you buy in jars, and the taste is pretty similar to artichoke (Goya sells cans of it, if anyone wants to go to Union Grocery to try it out).   Doña Ana made a spicy tomato sauce to go with the batter-fried pacaya, and served it to me and Ingrid the next day.  It was quite tasty, albeit a bit bitter as you got close to the stem.   Pictures of the pacaya will also be available later.

In addition to his car registration issues, Matt also got hit with some other rough stuff on Friday at the bank.   He got robbed.  Well, it was an officially sanctioned robbery.

Let me back up.  To reclaim his car from the mechanics shop, where it had been serviced, oiled, lubed, cleaned out the gas tank, checked the brakes, flushed the radiator, reconnected the headlights, and basically re-worked everything in the car, Matt had to pay the guy.   So he went to the ATM to withdraw about $300, enough to pay the mechanic and still have $210 left over ($90 for all that work!). 

The ATM machine, once he had requested the money, blinked up a message, "This machine has lost communication with the bank.   Please try again later."  So he moved to the next machine down, and tried again.  The response was "You have already withdrawn the maximum amount permitted for the day.   Please try again later."

The thing is, he had not made the withdrawal.  So he had to go inside, where the teller told him it was not unusual for this to happen, but that they required a request to look into it.   Otherwise, there was no checking it.  And a 10-day wait.  They did look through his account activity for suspicious double withdrawals, and he had several.   Most of the time, he withdraws Q1000 at a time, and if the machine fails, he doesn't notice.  This time he withdrew the limit – Q2000, and when it failed, he moved to the next one, only to be rebuffed.   It had happened several times before, but since he was under the daily limit every time, it had not ever registered with him.  Or, apparently, with the bank, either.   Basically, the bank has been stealing money from the customers, and only investigating it once it was brought to their attention. 

Sounds like health insurance companies in the US.

So before we leave on Monday, I have to pack up all my stuff from both places – from the apartment and from Jeanne's place where I have crashed while working.   It has been a wonderful place to write, and it has been a real treat to wake up in such a beautiful place every morning.  For that reason alone I am a little reluctant to leave – the peaceful setting is simply hard to beat.   But I am champing at the bit to get down there and start work.

And the writing is pretty much done.  I rewrote the grant proposal, incorporating the reviewers' comments, and sent off copies to some professors and friends who have something to say about my work.   It is not polished, but it is done.  And once the comments are in, I can update it, input my figures and my bibliography, and send it off again to NSF.   Fingers crossed on that one, too. 

And when I find out, I'll probably set off some fireworks.